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CAM MARKETPLACE

Buyer Guide

Short guide for shopping, payment, delivery and refunds.

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Buying

  1. Choose Regular, Food or Pre-Order products.
  2. Each checkout creates its own order and invoice.
  3. A seller account can still buy from other stores.

Payment

  1. Pay only to the Cambo Mall payment account shown on the payment page.
  2. Upload payment proof before the deadline. Once proof is submitted, the payment timeout pauses for Admin review.

Pre-Order

  1. Each PO has a target quantity. Your quantity counts after payment is confirmed.
  2. The PO closes automatically when the confirmed target is reached, or the seller may close it earlier.
  3. After the PO closes, the seller prepares stock, packs each confirmed paid buyer order, then ships it with the normal parcel flow.

Delivery

  1. Regular/PO parcels use courier tracking and shipment proof.
  2. When courier delivery is reported, confirm receipt or report a delivery problem.
  3. If you do nothing during the confirmation window, the system can auto-confirm receipt.

Food

  1. Food uses restaurant preparation and local delivery instead of parcel tracking.
  2. Payment still goes to Cambo Mall before the restaurant fulfills the order.

Refunds

  1. If payment was never confirmed, an expired order fails without refund because CAM never received confirmed payment.
  2. If a paid seller fails fulfillment, the buyer can request a refund. Refund fees follow the Admin policy shown before the request.

Messages

  1. Use CAM chat for product/order discussion.
  2. Phone numbers, email, social handles, external payment links and direct bank-payment instructions are blocked.
  3. Use Help & Support when Admin assistance is needed.
Help & Support